Refund Policy

Effective Date: October 22, 2024

Sinchanas Lighting and Home Appliances Store aims to ensure your satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds will be issued. By placing an order with us, you agree to the terms of this policy.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Damaged or Defective Products: If you receive a product that is damaged or defective, you may be eligible for a full refund or exchange.
• Incorrect Product: If you receive a product that is different from what you ordered, you may be eligible for a full refund or exchange.

2. Refund Request Process

To request a refund, please follow these steps:

• Contact Customer Service: Contact our customer service team within [number] days of receiving the product.
• Provide Details: Provide your order number, details of the product, and the reason for the refund request.
• Return the Product: If required, you may be asked to return the product to us in its original packaging.
• Refund Processing: Once your refund request is approved, the refund will be processed to the original payment method within [number] business days.

3. Non-Refundable Items

The following items are generally non-refundable:

• Special Orders: Products that are specially ordered or customized for you.
• Gift Cards: Gift cards are non-refundable.
• Sale Items: Items purchased on sale or during promotional periods may be non-refundable or subject to specific refund conditions.

4. Shipping Costs

• Refundable Shipping Costs: If the refund is due to a damaged, defective, or incorrect product, we will refund the original shipping costs.
• Non-Refundable Shipping Costs: If the refund is due to a change of mind or other reasons not attributable to us, the original shipping costs will not be refunded. You may also be responsible for the return shipping costs.

5. Restocking Fee

In certain cases, a restocking fee may apply to returned products. This fee will be deducted from the refund amount.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Sinchanas Lighting and Home Appliances Store

• Shop no 11, Vishwas heights building, Pumpwell Cir, Nanthoor, Kadri, Mangaluru, Karnataka 575002

• 094810 24636

7. Updates to this Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website.