Privacy Policy
Effective Date: October 22, 2024
1. Introduction
Sinchanas Lighting and Home Appliances Store (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing our website or providing us with your personal information, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, address, email address, phone number, and any other information you provide to us when placing an order, creating an account, or contacting customer service.
- Payment Information: We collect your payment information, such as credit card details, to process your orders securely. We do not store your full payment information on our servers.
- Website Usage Data: We collect information about your interactions with our website, including your IP address, browser type, operating system, pages visited, and referring website. This data helps us improve our website and provide a better user experience.
- Marketing Preferences: We may collect information about your preferences for receiving marketing communications from us.
3. How We Use Your Information
We use your information for the following purposes:
- Order Processing: To process and fulfill your orders, including sending you order confirmations and shipping updates.
- Customer Service: To respond to your inquiries, provide support, and address any issues you may have.
- Account Management: To create and manage your account, personalize your experience, and track your order history.
- Marketing Communications: With your consent, we may send you emails or other communications about new products, promotions, and other updates. You can opt-out of receiving marketing communications at any time.
- Website Improvement: To analyze website traffic, identify trends, and improve our website’s functionality and content.
- Legal Compliance: To comply with applicable laws and regulations.
4. Disclosure of Your Information
We may disclose your information to the following third parties:
- Service Providers: We may share your information with service providers who assist us with payment processing, shipping, marketing, and other essential functions. These service providers are contractually obligated to protect your information.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the acquiring entity.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect your payment information during transmission.
- Access Controls: We restrict access to your information to authorized personnel only.
- Data Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in this policy.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information.
- Objection: You can object to the processing of your personal information.
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Sinchanas Lighting and Home Appliances Store
- Shop no 11, Vishwas heights building, Pumpwell Cir, Nanthoor, Kadri, Mangaluru, Karnataka 575002
- 094810 24636
9. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website.